Refund Policy

1. Introduction

This Refund Policy explains how refund requests are handled forJsonTranslate credits, subscriptions, and localization workflow services. Because translation tasks may consume model, storage, and processing resources, completed or consumed work is generally not refundable.

2. Credit Purchases

• Unused paid credits may be reviewed case by case.
• Credits consumed by completed translation tasks are generally non-refundable.
• Credits lost due to confirmed platform technical failures may be restored or refunded.
• Free, promotional, referral, or bonus credits are not refundable.

3. Subscriptions

You may cancel a subscription from the account area when that option is available. Cancellation stops future renewals, while current-period access usually remains active until the end of the paid billing period.

Partial-period refunds are not guaranteed unless required by law or approved after review. Renewal, billing, or accidental purchase issues should be reported promptly.

4. Technical Failures and Billing Errors

If you were charged incorrectly, a payment was duplicated, or a translation task failed because of a confirmed platform issue, contact support with your account email, order ID, task ID, and a short description. We may restore credits, retry the task, or issue a refund where appropriate.

5. Translation Quality

Machine translation can vary by source quality, terminology, context, and target language. Dissatisfaction with a translated result is not automatically refundable, but we encourage you to contact support so we can help troubleshoot workflow settings.

6. How to Request Review

Send refund or credit review requests to [email protected]. Include the account email, order ID, task ID, and relevant details. We may ask for additional information before making a decision.